Digi LifeCycle Assurance: Elevating Service and Support for Critical Systems

In an era where connectivity forms the backbone of industrial operations, ensuring the reliability, security, and efficiency of systems is paramount. Digi’s Infrastructure Management division, a frontrunner in innovative solutions for complex connectivity challenges, has unveiled a game-changing program to fortify their commitment to exceptional Industrial Internet of Things (IIoT) connectivity — the Digi LifeCycle Assurance program.

The cornerstone of the Infrastructure Management promise lies in the newly introduced Digi LifeCycle Assurance initiative, designed specifically to safeguard critical systems. This initiative encompasses an elevated level of service and support for the deployment of select products, notably including the Digi AnywhereUSB® Plus, Digi Connect® EZ, and Digi Connect® IT 16/48 product lines.

Understanding Digi LifeCycle Assurance

At its core, Digi LifeCycle Assurance is a comprehensive package tailored to enhance service and support for its designated Infrastructure Management products. The program comprises a suite of benefits aimed at ensuring uninterrupted functionality, proactive maintenance, and rapid issue resolution.

Key Features of LifeCycle Assurance

Digi LifeCycle Assurance  is included on new deployments of Digi AnywhereUSB® Plus, Digi Connect® EZ and Digi Connect® IT 16/48, providing a complete solution with devices, management, technical support and warranty.

LifeCycle Assurance supported products

1. 24/7 Expert Technical Support

LifeCycle Assurance offers a full year of round-the-clock expert technical support. This invaluable resource empowers businesses with direct access to a team of seasoned professionals, adept at swiftly addressing concerns, troubleshooting issues, and offering guidance to optimize system performance.

2. Premier Access to Digi Remote Manager

Included in the package is a one-year premier access to Digi Remote Manager® — a centralized command center facilitating unparalleled network control. This platform empowers users with enhanced visibility, configuration management, and security controls, thereby streamlining operations and fortifying the integrity of connected systems.

3. Ensuring Connectivity Confidence

The introduction of Digi LifeCycle Assurance reinforces the company’s commitment to fortifying connectivity across critical systems. By integrating top-tier support services and providing access to cutting-edge management tools like Digi Remote Manager, Digi sets a new benchmark for security, reliability, simplicity, and scalability in the realm of IIoT.

4. Advantages for Businesses

For businesses operating in diverse industrial sectors, embracing Digi LifeCycle Assurance translates into a multitude of advantages:

  • Enhanced Reliability: Assurance of uninterrupted operations through proactive support and access to remote management tools.
  • Accelerated Issue Resolution: Round-the-clock expert support ensures swift troubleshooting, minimizing downtime and optimizing productivity.
  • Security Fortification: Utilizing Digi Remote Manager elevates security measures, mitigating risks associated with connectivity vulnerabilities.

Digi LifeCycle Assurance heralds a new era of fortified support and service for critical systems. By weaving together expert technical assistance and premier access to network control tools, Digi redefines the landscape of IIoT connectivity. With this innovative initiative, businesses can confidently navigate the complexities of connectivity, assured of steadfast security, reliability, simplicity, and scalability for their operational needs.

Next Steps

Watch Our Video
Learn about Digi Connect® EZ and Digi Remote Manager®

Related Content

Enhanced Service and Support to Protect Critical Systems Enhanced Service and Support to Protect Critical Systems In a world of increasingly complex connectivity challenges, Digi is creating solutions that provide security, reliability, simplicity, and scalability. Standing behind our commitment to providing the best IIoT connectivity results, Digi introduces LifeCycle Assurance to protect critical systems. VIEW PDF Digi LifeCycle Assurance Digi LifeCycle Assurance Unparalleled connectivity solutions, service and support that stand behind our commitment to customer success Learn More Which Digi Connect IT Is Right for Your Use Case? Which Digi Connect IT Is Right for Your Use Case? Large or small, your IT team needs the right console servers for their automatic logging, notification and remote out-of-band... WATCH VIDEO Introducing the Digi Connect EZ 8, 16 and 32 Serial Servers Introducing the Digi Connect EZ 8, 16 and 32 Serial Servers The new Digi Connect® EZ 8/16/32 serial servers are here – to support infrastructure management needs in a wide range of... WATCH VIDEO Console Servers Console Servers Secure access and management for servers and network devices LEARN MORE Introducing Digi Connect EZ Introducing Digi Connect EZ Whether you're working in the energy, smart cities, healthcare, industrial, or retail sector, you need a way to quickly send... WATCH VIDEO Digi Connect EZ: The Next Generation of Serial Device Servers Digi Connect EZ: The Next Generation of Serial Device Servers With the variety of connected devices deployed to the field, and the range of tasks network managers need to accomplish in... WATCH VIDEO AnywhereUSB Plus AnywhereUSB Plus Connect USB peripheral devices anywhere on a Local Area Network (LAN) via Ethernet or Wi-Fi without a locally-attached host computer VIEW PRODUCT